Patient Satisfaction with Nursing Care: A Comparative Study on Communication and Psychological Support given by the Nurse in Medical and Orthopedic Ward
DOI:
https://doi.org/10.22232/stj.2024.12.02.15Keywords:
Nurse, Patient, Satisfaction, Communication, Psychological supportAbstract
The present study aimed to compare patient satisfaction with nursing care in the areas of communication and psychological support given by the nurse during the patient admitted in the medical ward and Orthopedic ward. The study was conducted at a civil hospital in Aizawl, Mizoram, India, from August 2023 to September 2023. A questionnaire regarding patient satisfaction in line with nursing theory by Virginia Henderson's basic nursing care model was administered. Out of 17 areas of nursing care, communication and psychological support given by the nurse on patient satisfaction were compared in the Medicine and Orthopedic wards. A total of 66 patients admitted to the medical and orthopedic ward were interviewed. Out of these, 40 (60.6%) participants were from the medicine ward, and 26 (39.3%) participants were from the orthopedic ward. The comparison of the mean scores of the two groups indicates that patients admitted to the Orthopedic ward are more satisfied than patients admitted to the Medical ward.
References
Aiken L, Clarke S, Sloane D (2013) Hospital nurse staffing and patient mortality, nurse burnout and job satisfaction. JAMA 288:1987-1993.
Alsaqri S (2016) Patient satisfaction with quality of nursing care at governmental hospitals, Ha'il City, Saudi Arabia. J Biol Agri and Healthcare 6(10): 128-142.
Ara BN, Somibala T, Urmila B (2015) Quality of Nursing Care rendered by Staff Nurse and Patients satisfaction: a comparative study. Int J Nurs educ 7(2):87-92.
Celik P, Mollaoglu (2016) Evaluation of emergency department nursing services and patient satisfaction of services. J Clin Nurs 25 (19-20): 2778-2785.
Delbanco T (2006) Quality of care through the patient's eyes satisfaction surveys are just the start of an emerging science. British Med J 313:832-833.
Fakhr-Movahedi A, Salsali M, Negharandeh R, Rahnavard Z (2011) Exploring contextual factors of the nurse-patient relationship: a qualitative study. Koomesh 13 (13): 23-34.
Freitas JS, Silva AEBC, Minamisava R, Bezerra ALQ, Sousa MRG (2014) Quality of nursing care and satisfaction of patients attended at a teaching hospital. Rev Lat-Am De Enferm 22(3):454-460.
Hartley S, Raphael J, Lovell K, Berry K (2020) Effective nurse patient relationship in mental health care : A systematic review of intervention to improve the therapeutic alliance. Int Nurs J Stud 102: 103490.
Jackson JL, Chamberlin J, Kronke K (2001) Predictors of patient satisfaction. Soc Sci Med 52(4),609-620.
Johansson P, Oleni M, Fridlund B (2002) Patient satisfaction with nursing care in the context of health care: A literature study. Scand J caring Sci 16 (4): 337-344.
Karaca A, Durna Z (2019) Patient satisfaction with the quality of Nursing care. Nurs Open 00:1-11.
Kelton D, Dacis C (2013) The art of effective communication. Nurs Made Incred Easy 11(1):55-56.
Loan LA, Jennings BM, Brosch LR, Depaul D, Hildreth P (2003) Indicators of nursing care quality. Findings from a pilot study. Outcomes Manag 7(2)51-58.
Lofti M, Zamanzadeh V, Valizadeh L, Mohammad K (2019) Assessment of nurse-patient communication and patient satisfaction from nursing care. Nurs Open 6:1189-1196.
Luker KA, Austin L, Caress A, Hallett CE (2000) The importance of 'knowing the patient: community nurses'constructions of quality in providing palliative care. J Adv Nurs 31(4): 775-82.
Morris J, Jahangir A, Sethi K (2013) Patient satisfaction: an emerging health policy issue. Am Acad Ortho Surg Now 7(6).
Motaghed Z, Mahboobi P, Mohammad M (2016) Comparative study of patients satisfaction with nursing services in Major Units of selected training hospitals in Tehran. Hosp Pract Res 1(1):33-36.
Noor S, Muhammad H, Muhammad A, Amir S (2019) Quality of Nurse patient therapeutic communication and Overall Patient Satisfaction during their hospitalization stay. Euro Acad Res 7 (3):1970 - 2011.
Reck DL (2013) Can and should nurses be aware of patients' expectations for their nursing care? Nurs Admin Quarterly 37(2): 109-115.
Shanmugapriya K, Seethalakshmi A, Manjula A (2020) Patients satisfaction with nursing care quality in Medical wards at selected Hospital in Chennai, South India. Iran J Nurs Midwifery Res 25(6):471-475.
Xesfingi S, Vozikis A (2016) Patient satisfaction with the healthcare system: Assessing the impact of socio-economic and health care provision factors. BMC Health Serv Res 15:16;94.
Downloads
Published
How to Cite
Issue
Section
Categories
License
Copyright (c) 2025 M. Lalhlimpuii, A.K. Trivedi, G. Konwar
This work is licensed under a Creative Commons Attribution 4.0 International License.
© The Author(s) 2025. Published by the Science & Technology Journal (STJ), Mizoram University.
Articles published in this journal are open access and distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author(s) and source are properly credited.
Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under the CC BY 4.0 license.
License link: Creative Commons Attribution 4.0 International License (CC BY 4.0)
ORCID – Author IDs for global recognition
Crossref DOIs – Persistent identifiers
PKP PN – Preservation via PKP Network
LOCKSS – Library archiving for permanence
OpenAIRE – Open Access compliance
RSS 
Facebook 
LinkedIn 